Recursive Process Management: improved TQM through fractal design of management tools

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Publication Type  Proceedings Article
Year of Publication  1994
Authors  Bootsma, P.A.J.
Conference Name  EOQ Annual Congress
Series Title  Proceedings
Volume  3
Pagination  18-28
Conference Start Date  13/06/1994
Publisher  Portuguese Association for Quality
Conference Location  Lisbon
Editor  Isabel Almeida
Other Numbers  73 132/94
Key Words  recursive process management tqm network fractal
Abstract  

[inline:2]When organizations are networks of processes (ISO 9001, 1994), they may use fractal rules for improved management. These rules may be packaged in compact and easy to copy tools for self managed process teams. This paper is about design criteria for these tools. A new method, based on these criteria, is discussed. Teams may use the tools of this method for network links between processes, customer orientation, quality assurance and continuous improvement.

Notes  

First congress paper about RPM.